New Hampshire Officials Warn Residents of E-ZPass Toll Scam

Concord, NH – New Hampshire officials are alerting residents to a new scam targeting E-ZPass users with fraudulent text messages claiming unpaid tolls must be paid immediately to avoid penalties.

Attorney General John M. Formella, Transportation Commissioner William J. Cass, and Division of Motor Vehicles (DMV) Director John Marasco issued a warning after reports of text messages falsely stating that toll violations would be reported to the DMV if not paid within 12 hours. The messages contain a fraudulent link urging recipients to make a payment.

“This scam is a reminder for New Hampshire residents to be suspicious when receiving unsolicited text messages seeking payment of any kind,” said Attorney General Formella. “If you receive an unsolicited text message seeking payment, assume that it is a scam, do not respond, and do not click any links contained within the message.”

Example of a Fradulent EZ Pass Message (Courtesy NH DOJ)

Commissioner Cass emphasized that NH E-ZPass does not send text messages requesting payment or late fees. “If you receive an unsolicited text or email, do not click the link. Always check your account through the official NH E-ZPass website or app to stay safe,” Cass advised.

Director Marasco clarified the DMV’s procedures, explaining that legitimate notices regarding unpaid tolls are sent by mail, not by text. “When the New Hampshire DMV learns from E-ZPass that a customer is in default of their toll payments, we notify that customer that a hold has been placed on their license plate registration via a letter sent through USPS mail – not by text message,” said Marasco.

Residents are encouraged to verify their toll account status only through the official NH E-ZPass website at www.ezpassnh.com or the NH E-ZPass app, available on the Apple App Store and Google Play Store.

If you suspect a scam or have concerns, you can report fraudulent messages to the FBI’s Internet Crime Complaint Center for tracking online fraud. Additionally, the Attorney General's Consumer Protection Hotline is available at 1-888-468-4454 for reporting scams.

For more information, visit the New Hampshire Attorney General’s Consumer Protection Bureau website.